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Phone: 386-301-5010
Review Date:5/12/2021
Reviewed By: jandl
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***Buyer Beware, Landmark Moving is NOT a moving company*** As other reviews have mentioned, this company is deceptive from their first phone call to you until they get your money. They are not a moving company, they are a broker. You cannot insure your personal property under Landmark Moving because they are not the movers. They hire self employed movers to fulfill their contracts. They do not have their own movers who actually work for Landmark Moving, not even subcontractors. We were looking for movers to move us from one state to another. This company was one of the first ones to reach out over the phone. The salesman, Brian, was trying very hard with constant communication, wanting us to hurry and sign a contract with them. He constantly presented Landmark Moving as our movers. He told us what THEY would do for us, the type of service THEY offered, etc. He promised us everything we wanted to hear in order to get us to sign their contract. I had asked Brian if the deposit was refundable before we signed their contract, as this was a concern of mine. Our moving time-frame is very much still up in the air. If something came up that we needed to cancel the move, I wanted to make sure that we were not out our deposit. Brian stated that their cancelation policy is this: if we canceled the contract within 72 hours, the deposit is fully refundable. Then he stated that as long as we canceled the move at least before 5 days before our scheduled moving date that we would receive our deposit -10% for administrative fees. Why two different answers? Also, during our emails back and forth, we were always sent only screenshots of small portions of our quote from Brian, that showed the pricing only. We never saw the entire contract until we signed it. Once we received their entire contract was when we found out that they are not movers, but just a broker. During this same time, we had also tried to find moving insurance to insure our belongings during the move. We went to movinginsurance.com and looked for Landmark Moving. They were not listed as an affiliate. I also received an email from this online company stating that Landmark Moving could not be insured because they are brokers and not the company moving our items. We emailed Brian after finding this out. Since we could not insure our belongings because they are a broker, we wanted to cancel our contract and receive our refund. In a rambling email that was full of blaming us, trying to make us feel bad on how much time he had devoted to us, he finally ended his email response with Unreal, and that he had expedited the request to the front office refund our money. Additionally, you also have to pay your deposit through their website using only a bank account number. They don't take credit cards or any other form of payment. That should have been a red flag... Because of this, I emailed the company again and asked when we would be receiving our refund, and how would we be receiving it (check in the mail?) I received an email from someone named CJ stating since we didn't cancel within 72 hours, our deposit is not refundable, but then asked if we would like to reschedule our move with them. I forwarded CJ the email from Brian where he states the deposit is refundable. We asked for a response by the end of the day today. We have heard nothing. My husband has called numerous times and nobody will answer the phone, or come to the phone. Since this is their stance, we have already filed a dispute with our bank, reported the company to the Better Business Bureau and filed a complaint with the DOT. I expect that the complaints filed with the BBB and DOT will not phase this company because they have had 20 BBB COMPLAINTS IN THE LAST YEAR, although they have only been in business for one year. They also have an F rating with the BBB. It is a good thing that we have a lot of emails and text messages to back up our claim with our bank so we can receive our money back, as Landmark Moving are nothing more than scam artists. |
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