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Phone: 952-474-6683
Review Date:6/2/2019
Reviewed By: taryn
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We used this company a few years back and had a great experience so when we moved last month we decided naturally to use again. So disappointed this time! This crew did well the first day and suggested we tip. That was offputting but okay. While they were at my house the business office called about a security deposit. It felt like they didn't communicate at all. The second day of our move was ridiculous. They showed up 2 hours before agreed upon time. We were at our closing on the other side of the cities and had to get someone to open the garage and house for them. When we finally arrived home the guys were pissy towards us when we expressed frustration and blamed the business office. They wouldn't leave until we signed the form. We attempted to call Bill Apple who did not return our call. Three days later I get an email asking for a review and i responded we were not contacted back about our concerns. When he finally called back (4 days after our initial call) he responded that his men left early and we would get a $75 refund. Several weeks later we still haven't received it. I have reached out to be told that it takes quite a bit of time. Really??? They were able to charge us immediately but it takes over a month for a refund??? Ridiculous! We still haven't received it. In addition to that, our concerns about length of time and care of our stuff were dismissed by Bill. We filed claim on 6 items as well and haven't heard a word. I'm so disappointed. I normally don't write reviews but this was a stressful event and we still don't have it resolved! |
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