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Phone: 800-970-1058
Review Date:5/3/2015
Last Updated: 5/3/2015 2:50:00 PM
Reviewed By: mary80222
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VERY BAD COMPANY, DISHONEST, BAD CUSTOMER SERVICE. This was my very first move from state to state using a moving company. I got fooled by the good reviews they have on their own website. The tough part about this company is that because of their name- National Movers- it is literally impossible to find reviews on them online. If you do in depth research, you'll find numerous bad reviews on them. When I originally spoke to Raphael, I was very honest about EVERY SINGLE item that needed to be moved. He told me regular wrapping was included and that only 3 of my items needed special wrapping- tvs, bed, and I agreed to pay for them to be wrapped. The quote that was given to me was $1300 (I have a very small 1 bedroom apt). The day came and 3 guys showed up to pick up the furniture. The main guy started saying ALL items I had had to be special wrapped, which I unfortunately had to agree to, he left me no choice- I needed to make the move asap. The surprise then came when AFTER 2 hrs of wrapping and loading everything onto the truck, the guy says that unfortunately, my couch is bigger than expected- although I strictly reported it as a 2 piece L sectional as it is. He says the price is now $2400!!!! (almost double my original quote). I was forced to sign the papers and had no choice now. I felt targeted and fooled, since I as a woman was there by myself. After that point everything turned around, they went from answering all calls/emails promptly to ignoring all of my emails/calls. To top it all off when drop off day came up, there was only 1 guy to do the job!!!! my boyfriend felt bad and had to help him unload and unpack EVERYTHING so my items would not be just dragged all over the place. Their excuse was that the other mover called in and could not help out that day. There was no empathy, no consideration in lowering the total cost that I got stuck with, which you would think there would be. Overall, they made my moving experience even more stressful and financially tough than it already was. I am just writing this review to help people prevent this from happening to them too. |
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