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Phone: 410-602-0999
Review Date:11/7/2014
Reviewed By: monver
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On October 27, 2014 when the furniture was picked up, we asked the lead mover what time the furniture would arrive on October 30, 2014 at their new move in location; he recited the time frame of 9:00AM-10:00AM. On October 30, 2014 the day that the furniture was to arrive at the location, at 9:56AM a call was received by us from the lead mover, Julio who indicated that he was 2 � hours away from their location. At 12:30PM we contacted the lead mover to inquire about his whereabouts as it was over the delivery arrival time frame that he recited. At this time, the lead mover with a yelling tone of voice denied that he ever gave us any time frame regarding when he would arrive at their home. At approximately 1:30PM the movers arrived and provided no explanation or apology about why they were over 3 � hours late from the initial agreed upon time of arrival. As a result of the unprofessional behavior on behalf of the lead mover, we contacted Tom, Sales Representative by email to inform him of the dissatisfaction regarding the service and lack of professional demeanor of the behalf of the lead mover. After sharing this information with Tom, his response was to defend the lead mover by stating that �he never provides a time for long distance moving and that he works hard for his money and his family.� Additionally, Tom went on to suggest that the Ropers provide the mover a 2%-5% tip and suggested that we provide it to him in cash. The primary complaints for this business interaction with Orly Moving Systems, Inc, first include the late arrival of the movers causing us undue stress and loss of time as other activities related to their move had to be delayed because of the company�s tardiness. Secondly, the poor level of customer service and response to a grievance was unprofessional and lacked any form of resolution for us. Finally, the Administrator of the company, Tom taking a stance for the worker and neglecting to empathize or address in anyway the concerns of the consumer. |
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