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Phone: 212-537-6529
Review Date:3/24/2010
Last Updated: 3/24/2010 2:58:00 PM
Reviewed By: Linda L.
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I found these guys on Craigslist before I knew about Yelp. If I'd read these reviews, I definitely would have stayed away, but actually I didn't have any problems with these guys. It was a last-minute move, but they arrived on time, loaded my stuff fast, and unloaded it just as quickly, with no gripes or add-ons. It seems like the people who had problems with them were moving furniture; maybe I got lucky because I was just moving 12 boxes/suitcases. They quoted me a flat rate of $155 to take my stuff from Morningside Heights to Inwood, and that's exactly what I paid. I underestimated a tiny bit, and they loaded two extra boxes without charging me extra. That said, there are two reasons I wouldn't use them again: - Though the movers were nice, their van was a rickety old thing that was practically falling apart on the Henry Hudson Parkway. I rode with them, and I had to sit in the middle of the front of the van on an oil-covered swivel chair bolted to the floor. Kind of scary, and my stuff was sliding around in the back, so if there'd been anything breakable, we would have had problems. - No insurance, as people have noted. Here's how they account for that in their confirmation email: Insurance: We do not carry insurance against damage that may occur. However, if any damage is incurred by our movers during your move, we will take care of it on the spot (this does not apply when a client is assisting instead of utilizing 2 movers as we can't fairly determine who caused the damage). We will either send our furniture repair division to satisfactorily repair damage. If damage cannot be repaired we will reimburse up to 50% of the present value of the item. All items must be inspected PRIOR to the movers' departure to qualify for compensation. This coverage does not include poorly packed items in boxes. We are so confident about the level of service we provide that we can make this guarantee. Certificate of Insurance: We do NOT hold a certificate of insurance (movers who do charge 40-60% more). However, there is a loophole that almost ALWAYS works. Tell your managing agent that you have decided to move yourself with help from friends/family/hired helpers. Your agent may require that you leave a deposit before the move actually starts if they want some assurance that no damage will occur to their hallways or elevator (even though it's padded for the move). By law, they cannot refuse you to perform a self-move without using professional movers. USING THIS METHOD WILL ALWAYS ALLOW US TO PERFORM YOUR MOVE. To this end, our vehicles have no markings and our movers do not wear uniforms. If you'd like some references of clients we have moved utilizing this method, just ask. If your agent tells you that you are not allowed to perform a self-move, you should immediately call 311, state your complaint and you will be directed to the correct city agency that handles these matters. So yeah, there are probably better options out there, but my experience wasn't quite the horror story everyone else had. |
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