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Phone: 800-988-4789
Review Date:12/17/2021
Reviewed By: teec
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This company is a complete scam, fraud rip-off, you name it. Working with them was one of my worst business experiences in recent memory. Every aspect of their process was unethical, nightmarish and should be reviewed by the law. Carlos Alonza quoted me a price in April of 2021 for a move and storage for a May pickup and November delivery. After the quote and discussion, I paid a 33% deposit. He was very personable and available until the pickup. Upon arrival, in May, the movers informed me that my items were oversize and would required another $1,300 immediately or my initial deposit would be forfeited. I was very surprised to hear this as we spent an hour on the phone going over the items, their descriptions and dimensions. Because, I had limited time to find another mover, I paid the additional amount, however I felt ripped off. It got progressively worse from there. After the furniture was picked up, it became impossible to reach anyone. Carlos became unavailable, and there is no customer service number or operator. I finally reached someone on 11/9 and requested a 11/22 delivery. The furniture didn't arrive until the 9th of December, with a second $1,300 increase and the threat of it being dumped if I didn't come up with the cash right away. I was not told of the increase or the exact delivery date until Sunday evening Dec, the 8th, 10 hours before delivery. The delivery guys were nice, but left half of the furniture wrapped in blankets and plastic before taking off. When all was said and done, we are missing a brand new Tempurpedic King size mattress and a Queen size mirror. On top of that, my marble coffee table is shattered. Now they won't take my calls or answer my emails. Fortunately my first deposit was paid by CC and the bank agreed to dispute the payment. If Carlos Alonzo (a very smooth talker) or Top Tier Van Lines reach out to you, don't walk- run. If you've paid your deposit and still have time, find another truly reputable mover. Do not subject yourself to this insanity. |
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