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Phone: 866-991-1411
Review Date:10/27/2020
Reviewed By: leah
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Extensive Damage, Stolen High Value Items, Complete Mismanagement of Schedule for Pick-Up & Delivery, and More than Twice The Original Price Quoted at 1:30AM! RUN!!!! I received a quote, was very detailed and descriptive; I booked. The morning of pick up, I reached out to Jim Horky who I had been assured would have confirmed several days in advance... he did not. He was unprofessional on the phone and confused. If they overextended their schedule, that was not my fault. Movers were supposed to show up at 12PM. They arrived 8.5 HOURS LATE to the confirmed pick up time and day (at 8:30PM) and stayed until 1:30AM while intentionally getting me alone to discuss details of job (I had to tell the movers that my dog was aggressive so that they would keep some distance from me!). The manager Sam in Sacramento, CA was constantly saying more money was expected without giving details until all of the movers were sent home. He faked a phone call with a company administrator at 11:30PM in front of me to prove that I had no choice, I couldn't back out and I had to pay. I was then told I had no choice but to agree to pay over twice the quoted price, the movers would not come back to remove my items from the trucks (and if I requested that, I would still owe them money). Documentation was not provided at this time which is a violation of CA State Law. No official paperwork was exchanged but he would not leave my garage without receiving a check for which I received no receipt of payment. It should be noted, the movers also arrived hungry and thirsty (I provided them a meal out of kindness), and they littered the streets so much that I had them pick up after themselves before leaving, and still had to go out myself the next day. The house was heavily damaged due to their inexperience and had to be repaired at my cost! 2 weeks later, I expected delivery of items across the country and when the trucks arrived (after much confusion from the delivery coordinator stating that the shipment had not even left the state of CA let alone on the East Coast, then 2 hours later, confirming that they were nearby but could not deliver on agreed upon date), I found that items arrived broken, shattered, excessively damaged, fragile labeled boxes completely smashed, and a few high priced items did not arrive at all including a Samsung Curve TV that the movers themselves made comments about liking as they packed it, a hand-woven Persian rug, and a high quality Air Compressor. The delivery driver had also been lied to: they expected 2 men on the east coast to do what 9 men did in California. After much back and forth with the original representative, Chris Clay, as well as the customer service agent responsible for claims, Whitney Whitaker, we were assured that this was not normal and that there would be a claims process taking between 45-60 days. I have been very patient with regular check ins asking for further communication. It has now exceeded the secondary estimate for claims resolution date with no contact even after a phone call, voice mail, and text message sent to the appropriate representative. PLEASE RUN from this business! I never leave bad reviews but this is how bad it is!! Please take my word for it, pay a bit more on the front end for a high quality business and save yourself the headache I have endured the past 3 months!! They quoted me $2400. I end up spending $6800 with them, and paying at least another $2000 in damages made to my property, fixing items, and replacing items entirely due to excessive damage! People cannot afford this level of incompetence... I can't afford this! And they have cost me so much! |
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