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Phone: 877-646-5070
Review Date:9/24/2020
Reviewed By: marc
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We contracted this company to move our senior 75-year-old mother from Washington State to Maryland, and the expected pick-up was 8/24, and they didn't show up until 8/28. We sent emails to cancel due to the late pick-up and non-response, but customer service is non-existent. When they arrived, they did so in an Enterprise Rental Truck even though we were told during the sales pitch that the belonging would be retrieved in a van line that would show the cubic feet on the inside to solidify the final cubic feet cost. Upon arrival, the movers doubled the initial quote's fee, and because my mother had to be out of her house - we were forced to agree to the estimate. However, we were promised it was only an estimate until they returned to the warehouse, and once it was off-loaded onto the van line - the actual cubic feet would be confirmed. Well, that never happened, and after weeks of calls and emails to customer service, they conveniently obtained amnesia. My mother's belongings remained in a warehouse for weeks. We made several attempts to get the actual cubic feet and get an expected delivery date - and after almost a month, the belongings finally arrived. Needless to say, they never altered the estimated price to provide actual readings and threatened to return my mother's belongings to CA if unpaid. An initial quote of 4,600 became 10,000 without an explanation. They don't answer the phone nor reply to emails unless payment is required. We had to report this company governing agencies and retain a lawyer to protect our interests. I question the legitimacy of those that gave this company a 5. |
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