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Phone: 877-309-5319
Review Date:7/17/2020
Reviewed By: orlando
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I beg you stay away!!!! On 6/02/2020 We recieved a phone call from Gateway express moving LLC following up with moving estimate. Brandon Smith states that he had guys in the area and that we would get a great deal on a move.(which is apparently a common lie they tell everyone) He quoted us a price 2,024.39 for the entire move from Mobile, Alabama to Colorado Spring Colorado stating that a deposit needed to be made to reserve and that 50% of the price would need to be paid at pick up and the remaining would be paid once our furniture is dropped off. That they were movers through gateway express and would handle our belongings with care. We confirmed this with Brandon multiple times and he agreed that everything would go smoothly and as planned. We paid the deposit which was $742.11 paid on 06/05/2020. Brandon continued to follow up with us over the next couple of days for our scheduled move on 06/12/2020. We spoke multiple times both adding and removing items on our list to help accommodate price. He continued to reassure that it would be 50% at pick up and remaining at drop off. I calculated my funds accordingly because I still had to get my family of 5 to Colorado. Everything seemed great up until the day of the move. The movers arrived and at that's where things took a turn for the worse. The driver from MAPS moving came in along with 2 very young children who were helping him move. One can only assume his kids. One looked to be about maybe 14 or 15 and the other 8 or 9. The driver came in and immediately stated he was rewriting the contract and demanded to that we pay 70% right now. I explained to him that we were only supposed to be paying 50% he began stating it's 70% and when I began to get visibly upset he then started telling me to call gateway express they are the ones who handle it not him. Us still not realizing that he isn't employed through them we called Brandon. Brandon was unavailable and we had to speak with CJ who confirmed we should only be paying 50%. We told him that gateway express was still stating we should only be paying 50% the driver then walked around the corner to call his customer service for MAP moving. A women from maps moving then called our phone. That is when we actually found out that the company was contracted out to MAPS moving! She immediately had a agitated tone. The first words out of her mouth were Ma'am all we wanna know is do you have the money to pay that immediately upset me because she cut me off and didn't allow me to even explain what my concerns were. I told her I wanted to pay what was agreed upon, She then proceeded to tell no, me it had to be 70% and they had control over the contract and could do what they want! While she was still on the phone we then began trying to contact gateway express again in which they were no longer answering any lines. A man then got on the phone from MAPS . By this time my wife is on the phone crying. He begins screaming at her WHAT DO YOU WANT US TO DO MAAM I DONT CARE ABOUT WHAT YOURE SAYING. Either you're gonna pay the money or not!!! I told them I would if they honored the 50% he laughed and screamed “Forget it she’s too problematic, we’re not moving her” and they left. they were not able to fulfill their obligation and what was agreed upon. Hours later after trying Multiple number for gateway I got ahold of customer service where she stated she would send someone else the next day and reassured us AGAIN we would only pay 50% because she was getting a company who would honor it. They never called us back to confirm the new movers or a time.They next day the movers showed up without notification and only called once he was there. I told the driver weSomeone on the way. He said he didn't want to wait because he had already been there for an 2 hour. Once some arrived at the house (which was about 30 min he had already left! my neighbor pulled her door cam that showed he had only actually been there about 30 mins and left. After contacting gateway again they stopped answering the phone. We called multiples times everyday, left voicemails, even sent emails requesting a refund due to them not being able honor what they said and we still haven't heard from them since. Also the contract is no longer visible in our email they completely removed it and I can only now see my receipt from the deposit I paid Contract 3787880 All they do is lie and prey on ppl who don’t know any better. We ended up having to come back from Colorado pack the house onto a budget truck because it was all we could afford at that point and drive 19 hours back to Colorado. |
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