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Phone: 301-468-6683
Review Date:7/8/2020
Reviewed By: constergrl
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I would not recommend Tristate of Rockville. They will make you pay BEFORE unloading your furniture (and overestimate the hours). Their movers do NOT and will not wear masks and one of their movers was moving in his socks. The movers (1) made several large HOLES in the walls (2) broke furniture - RIPS in a couch and BROKE A LEG off a credenza (3) understaffed and overcharged (4) blamed the customer for damage to the walls and couch. The manager will not pay for damages or refund fees. The move should have taken 3 hours with three people. Instead with two people, it took 5 hours, with my help and the movers themselves were not equipped for this move, despite the manager given information what to expect in terms of furniture and stairs at both locations. The damage: $838 charged to my credit card + holes in the walls in the apartment and hallway (greatly upsetting my landlord) + damages to a couch (retailed $1200) and a credenza + time and energy to write the landlord and file the complain to Tristate. The call to the manager after the move met with blame shifting. |
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