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Phone: 704-769-2992
Review Date:6/20/2020
Reviewed By: sandra
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Please read before hiring AMS. If you care about your never recovering your property please hire another co (they all price match). AMS not only lost or stole ~$15k of property, they encouraged me to commit insurance fraud, and never returned emails or calls. In 2H 2019, I used AMS to move from CLT to Arlington, VA w 2 added stops and purchased 3rd party moving ins for $1300 to cover $130k of property. Any moving ins policy requires mover-provided inventory at the point of origin. When AMS did not start this, I called the rep Scott Hyland, who told me bc they didn't bring forms, this would be done using the inventory I emailed him. Storage unit pick-up- I called the owner, Danny McNally, telling him they couldn't enter the inventory as Scott said. McNally said, I give you my word that this will be done. I will meet the guys with the truck right after they leave the storage unit and will do this tonight before they leave CLT for your move. Although not happy, he was putting HIS WORD on completing this, and I had to move and didn't have a choice. Next day/stop, NO inventory. I called McNally upset, he said I guarantee I will take care of any damage, but the list will be done when they unload in Arlington. This is not what is legally required by ins cos, AND at drop off, that is only what arrives! Next am, I get a call from McNally, I can't even make this up, but an animal ate thru a hose and the truck broke down. I can't even make this up. Well, HE MADE IT UP. I asked about the movers about the animal. They had no idea what I was talking about and acknowledged the story was a RIDICULOUS LIE. Finally stop/unloaded, I called again expressing anxiety that items had already been damaged and wouldn't know of others until unpacked. Again, McNally gave HIS WORD he would take care of anything that was damaged or missing. He apologized and was SO EMBARRASSED this move failed to meet reasonable standards or services. I was SO appreciative that he actually acknowledged all his mistakes and was holding himself accountable for this disaster. I could count on him to do what was right. Unpacking, more and more items were missing and was ~$10k the last time McNally actually returned a call. By the time I accounted for all lost, it was ~$15k! I repeatedly called/emailed McNally, Corp claims dept, and only got one email. Krystal Newton (corp claims) encouraged me to file a claim with the 3rd party policy, and when I told her that that would be INSURANCE FRAUD since EVERY moving policy requires inventory lists to take place BEFORE the transit. She then said to file a police report for theft and was so hostile. We all know that type of customer service rep. I said, please do not treat me like I am someone who is trying to rip YOU off. I hired your company and trusted them to move my belongings and comply with the moving agreement, and not only did it take 4 days to do a 2 day move, I am missing thousands of dollars of property! Please put yourself in my position, and try to be respectful. Newton actually apologized for her tone and email some papers to fill out. When I tried to speak to her again, because the forms didn't apply to my particular complaint, I only got an email back telling me to call the police and file a report. I continued to reach out to McNally and Newton for months and they did not return calls/emails. I disputed the AMS charge through my cc, and provided them w so much documentation, I immediately got a $5k refund. Why did I not sue AMS/McNally? I did not pursue this in the courts bc when a moving co pays a claim thru their internal ins, it's reported to ins credit bureaus - not so w some 3rd party. It impacts your ability to get new company policies or rates for 8 yrs. Since I was purchasing a new home, I weighed the losses, the cc credit and was willing to forfeit remaining reimbursement to maintain my long-term credit history. Fortunately, I can afford this even tho it hurts a ton, but people who can't should be aware of this company's lack of integrity. |
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