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Phone: 888-291-8448
Review Date:6/19/2020
Reviewed By: patrick
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Be weary of the websites that you fill out your info on to get move quotes! THE LIE: Right out of the gate, the individual I spoke to opened with a lie. John told me “we are one of the largest military movers in the country”. THE FACT: This a is a completely false statement. Being a member of the DOD, I checked the list of approved movers and brokers and Razor Van lines IS NOT an approved carrier. The very first sentence out of Johns mouth to me was a complete lie! The very first red flag for me was that their quote and estimated cubic footage for the move was significantly lower than others (about half) as were their storage rates. I would later learn after some research this is most likely the beginning of a “hostage load” and while my possessions weren’t held hostage, there are plenty of reviews on here that did have this happen. Quick summary, the BROKER (Razor) significantly under estimates your load making the rates sound like a steal. When the actual moving company shows up they say the estimate is completely wrong, they take your items and they don’t give them back until you pay them. This is a common tow company scam too. The “deposit” that the broker will take up front is their “commission” and good luck getting that back. The balance due afterwards is between you and the moving company they brokered it out to and the broker (RAZOR) is free and clear with your deposit. You can read more about “hostage loads” in this article https://www.sun-sentinel.com/business/fl-bz-how-to-protect-yourself-against-moving-company-schemes-20180814-story.html As we talked for quite a lengthy period of time, I started to notice some holes in Johns story, for example; THE LIE: They say if you use an e-check you won’t have to worry about being charged 5-10% more by your credit card company. I inquired about this fee and was told its an “essential business surcharge” as a result of the COVID crisis. John stated RAZOR DOES NOT charge this but the credit card company does. When I poked a little more, he put me on hold for 5 seconds, came back and said the surcharge will be waived if I wanted to use a credit card. Note that he said the CREDIT CARD COMPANY charges this, but he talked to his manager and waived it? Hmmm….sounds suspicious. THE FACT: After I got off the phone with him (and DID NOT put down a deposit) I called the credit card company and they said they’d never heard of an “Essential business surcharge”. This has been proven a lie and it’s very obvious that they try to dissuade you from using a credit card as I’m sure it’s a headache for them to deal with disputes. I would NEVER give these people cash, because if you do, it’s as good as gone. THE LIE: I asked John if the moving truck would be a third party. He said that while they do broker some moves, they also have their own fleet of trucks and he actually GUARANTEED that the truck moving my stuff would be one of theirs. THE FACT: This was the biggest lie of them all and here is proof why….in the quote they send you it states the following: “5. AS A PROPERLY LICENSED INTERSTATE MOVING COORDINATOR/SHIPPER AGENT/BROKER, RAZOR VAN LINES IS NOT A MOTOR CARRIER AND WILL NOT TRANSPORT AN INDIVIDUAL CUSTOMER/SHIPPER HOUSEHOLD GOODS, BUT WILL COORDINATE AND ARRANGE FOR THE TRANSPORTATION OF HOUSEHOLD GOODS BY ANY FMCSA AUTHORIZED MOTOR CARRIER” So while John GUARANTEED that their truck would be moving it, their contract specifically states they WILL NOT. More lies. Want more proof? You can go to the DOT website and see what fleet size a moving company has; for example if you put North American Van Lines in, you’ll see they have thousands of trucks. Guess how many Razor has? ZERO. Here is the proof; https://ai.fmcsa.dot.gov/hhg/SearchDetails.asp?ads=&id=30357190&id2=32251886&f=search%3D3%26CNS%3D1%26CN%3DRazor%26DOT%3D%26MC%3D%26Submit%3DSearch Another interesting point another review made was that they indicated this company is also part of “parent company” called United American Moving. So, while I had John on the phone and stalled a bit, I looked up United American Moving (who had horrid reviews) and as it turns out they have the same address, albeit different suite numbers. I asked if they were affiliated with United American Moving and he said he’d never heard of it. I told him they had the same address and he said that there are 4 moving companies in a massive industrial park that they’re in. Further googling showed that this address is in a small strip mall, complete with Chinese takeout restaurant. Need more proof that these companies are linked? I ran both Razor and United through the through a business registration lookup website and wouldn’t you know it? Owned by the same individual. Heres the proof; United American Movers https://florida.intercreditreport.com/company/united-american-movers-llc-l19000206589 Razor Van lines https://florida.intercreditreport.com/company/razor-van-lines-llc-l19000210165 |
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