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Phone: 954-376-7750
Review Date:5/18/2020
Reviewed By: beccav
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I moved from FL to PA, and exactly 2/6 pieces of my furniture arrived. My boxes mostly got here, but were beat to death as if they'd been dragged down the highway behind the truck. This did not bode well for the few boxes marked Fragile, which somehow were in worse shape than any of the other boxes. The movers that loaded the truck in Tampa were great. Friendly, wrapped the furniture well, professional. Apparently my things were taken to Miami, unloaded into a warehouse, and then put on another truck. That truck took over 10 days to get to PA, WELL after the estimated arrival date. And the entire time, I had to text and call to initiate updates while I slept on the floor of my empty apartment. This mover lacked any ability to give intelligible information or updates, and was really rude on top of it. When he finally arrived at 8pm one night with two hours' notice and unloaded my things, he took 2 hours to assemble my bed before telling me he was missing the crucial supporting pieces for it. He'd also left most of my furniture in Miami, and assured me that he'd get it to me the next week. After 2 more weeks of waiting, I just replaced my furniture so that I could get on with my life. When I contacted HQ, they assured me they were in contact with the driver and my things were in fact on a truck and on their way. But it never got here. He never contacted me. The moving company never contacted me. And they were never apologetic about the massive screw up. Now I'm dealing with claims, and am only getting a total of $79 for ALL of my furniture, despite extensive documentation. I've done an interstate move 3 times before this, and never had ANYTHING like this happen. Thought all movers were about the same, and it wasn't much of a hassle outside of actually doing the moving. But, here we are. What a nightmare. |
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