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Phone: 844-653-1407
Review Date:10/17/2019
Reviewed By: nadine
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Bill of Lading Number (Job #): 3419892 Pickup Date: 9/30/2018 Delivery Date: 10/13/2018 Incident Description On 9/30/18, Road Runner Moving and Storage also known as Real Movers Moving and Storage picked up the delivery from the address in Plantation Florida. While loading the items one of the movers Marcus (who had been paid to pack and ship) broke the glass top of a metal desk and damaged the desk as the glass fell on it and shattered. This incident was reported to the company and noted on the documentation they provided on that day. We were also charged an additional $1567.36 on moving day because of an overage and told we wold have to pay that when the items were delivered despite giving the company beforehand an inventory of the items we would be taking and receiving an estimate. We spoke with the General Manager/Operations Director Michael Miller and Assistant Michelle Brown to resolve this issue of the broken desk and overage. They went back and forth with us but eventually offered $140.71 to resolve the issue. We had not signed off on the paperwork to do so when we noticed that the items which were said to be delivered on 10/2/18 and then 10/3/18 had not arrived. Our focus shifted to when was the actual items were going to be delivered. We were promised a additional delivery date of 10/5/18 and later changed to 10/6/18 but the items were again not delivered. We again were promised additional delivery dates of 10/9/18 and then 10/10/18. The items were again not delivered. We received a call on 10/9/18 from Michael Miller that there had been a crash involving the moving truck with the items being delivered over 24 hours prior although he had spoken to us during that period and never said anything. We were upset and extremely concerned by this incident. Mr. Miller assured us that there would be no issues with putting forth a claim and on several times stated that the owners of the company had approved for the claim to be made through their cargo insurance because it was a crash which would replace the items for their full value and not the movers insurance which was 0.60 per pound per item. We asked for the insurance information, police report, and accident details but they refused to provide the information to us. We also asked to speak with the owners of the company or contact them in some way. They both refused and stated that was not possible. We were again provided with delivery dates of 10/11/18 but that did not occur. We also asked for a copy of the inventory list that had not been provided and once received it noticed that it had generic pictures listed and not the actual boxes or images on that day which was brought to the company's attention - Mr. Miller and Ms. Brown. They assured us that they would check the images but never did and came back and stated that is all they had. Mr. Miller eventually gave us the phone number for an officer in South Carolina on 10/12/18 who we contacted about the accident. He stated that the accident was huge and that the trailer was split open after the crash. He stated that the frame was damaged and items scattered about on the ground. He also stated that the moving company put a tarp over the trailer but did not unload it until the next afternoon/evening on 10/9/18 so it sat out there unsecured after the accident on 10/8/18. The items were finally delivered on 10/13/18 and almost all of them are broken and missing. Please help us as now the moving company still refuses to put through the claim with their insurance or provide the information that we requested. We were told that other families were also affected and are devastated and have nothing. |
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