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Phone: 954-376-7750
Review Date:6/4/2019
Reviewed By: taniya
3
| Timeliness: |  |
1 |
| Preparedness: |  |
5 |
| Cautiousness: | |
5 |
| Efficiency: | |
5 |
| Professionalism: | |
3 |
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My experience with Smart Van Lines was mixed. Communication was mainly with Toby. While he was good to talk to and I got a good rate, as soon as I paid my deposit, it seemed like he didn't speak to me properly and was always in a hurry to dismiss my questions. Anyway, I had requested for a specific FIVE DAY window before and after which I specifically told them I was NOT available. So I had told them that I would be ready to ship everything a few days in advance as long as I would receive it in that 5 day window. All seemed well when they picked up my stuff. (I had packed everything myself). The picking up crew was polite, quick and efficient. On the day of the supposed delivery, I called the office up to ask about the status. (this was the first day of my five day delivery window). Toby said the dispatcher guy was gone and would come in the next day. I called 2 times the next day and did not get a response from him. At 3:30pm I got a call saying my stuff was LEAVING that day. This was the day when I was supposed to RECEIVE my stuff. I was furious. I told them again that I had requested the 5 day window, but by then I guess they didn't care enough because they already had around 60% of my payment. There were no apologies or regret from the staff. The stuff arrived on the 6th day at 8am - 4 hours before I had to take a very important work trip. The delivery guy - even though he was polite, was alone and there so it took longer to move in the boxes and furniture. I was very close to missing my flight. The saving grace was that all my belongings reached without any damage. But since I had packed my boxes myself, I wouldn't comment on the handling of boxes. The furniture reached without any damage. Of course, I have not heard from them ever since. I would rate the customer service a 2.5/5, and the communication within the staff a 1/5. |
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