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Phone: 866-997-2254
Review Date:3/23/2019
Last Updated: 5/2/2019 12:14:00 AM
Reviewed By: jesseb
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Move transpired July 5th, 2018 Moving is a tough job and this is why we may hire a company to help. The movers [I am guessing] are under management pressure to maximize profits which could mean, move fast and with minimal staff. The movers that came to my home are contracted and are NOT CMS employees. Also, the lead mover had a broken hand to accomplish the near impossible. The question. How do you handle a disaster that leaves you powerless, emotionally devastated and financially crippled knowing that you are complaining about a crew that left likely exhausted and perhaps a little injured? Where do you find within all of that fair and reasonable balance so you come across sane when you feel like you lost your mind! I am a CMS casualty and I spent over $32k for a move. Moving is personal - intimate. You are letting strangers into your life, your home and trusting them with your memories...with items you have worked a lifetime to afford and acquire. You are letting them touch things that your spouse and family have given over a lifetime. In my case, my mother died last year and many items left to me CMS destroyed. This hurts - broke my heart and I get to relive loss. CMS broke over 120 items. At that point, I just stopped counting and instead, tossed the memories and money into the trash. Some of the damage senseless such as a rock. Takes two to three guys to lift. They broke it. This shows the level of carelessness. Example, they broke one of the chairs that connects to a $17,000 couch. They broke the mechanicals within the chair. One could suggest great force and seemingly little regard. The moving company retained my financial information from a prior authorized charge and without my consent, charged $17k+ to my AMEX card at a later date. I received a text message with an apology and that the owner had retained my credit card information on file. I did not consent. But it is alleged that I had. There is no document that I signed and no verbal recording authorized. Why randomly charge my card without calling knowing it's AMEX and bill is due EOM. Destruction and Financial Hardship. Ouch! I am not saying don't ever hire CMS because this may be the very nature of moving companies...so you may be just stuck with the risks. But you can learn from my mistakes and do better than I. I learned from AMEX that you can put a block on a vendor that forbids them passing charges without your authorization. In my case, You can manually permit a one-time charge. Control the payment process because the costs are high! Don't assume and do not blindly trust. Maintain control over your finances - protect yourself from a company just holding on to your credit card information without your knowledge or they didn't make it clear, we will use your card info again. Ask questions, get clarity. GET IT IN WRITING and make sure they sign in ink. You may feel rushed as I did...OPEN EVERY SINGLE BOX before it enters your HOME. Prepare yourself for the frowns...but they also get a break too. Inspect for damage. If damaged, refuse the item. SEND IT BACK! CMS uses bar code labels. They told me, it does not damage wood. But it did. Every single piece of wood furniture was left with a glue residue stain. Some of it came off and some items are forever stained [see photo] I can't stress enough. Document and if possible, set up a security camera to document how rough the movers are handling your items. I know, annoying but if you are a victim, you will wish you had. NestCams are cheap. Just do it. Capture as much evidence as possible. Back to the bar codes. All the items are label with a bar code. Document the item and bar code. In my case, and this is my fault, I trusted the lead that I didn't need to go through the inventory list and verify. Don't do this. Take the time and painstakingly verify each and every item that it is there and not broken. Yes, this will take a lot of time. But you will be miserable after if you do not. They will leave and you are left pretty much helpless. In my case, missing items. Yep...gone with the wind. Oh... and I also learned when filing a claim...you had better have a receipt for every item you claim. OH BOY DO NOT ASSUME YOU ARE COVERED! They are going to ask for evidence of purchase. So that painting or whatever gift your mom gave you. No receipt...bye bye - see ya! Such as my lamps. Missing shade. No receipt... Sorry! You are screwed. And finally...READ READ READ the terms and conditions - front and back. The guys are selling you a service and you may find yourself feeling...oh, I can trust XYZ. Don't do this. Read the fine print. Because the honeymoon phase ends swiftly into a divorce. Don't assume trust. Trust is earned. [Note, this is a moving review and what happened. The second interaction process and will include a detailed review will chronicle the claims process] Note: as of today 2nd of October 2018, CMS repaired one item but delivered the item on my door step without me being home and left the item still in a damaged condition. They said, file a claim. The next review will show copies of text messages and emails omitting email addresses/personal contact info |
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