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Reviewed By: Diana F.
The receptionist who gave me an oral estimate and scheduled my movers was over-the-board nice on the phone. She made me feel as if this company was the answer to my moving woes. They'll do anything for you, referring to the 3-person team, led by Patrick Henehan who would be at my place between 8-9:am the next morning. (My only gripe with them was she failed to mention that *anything* they did for me would be an additional charge.) I have since heard this is standard practice in the industry. Later that evening, a friend asked me who I'd found to do my moving with such short notice -- less than a day. He was worried for me when I told him Neighbors, as a friend of his had had a bad experience with them regarding hidden charges. Patrick's team showed up promptly at 8:am and I told him I had heard the company had a bad reputation. He explained what the hidden charges would and could be (being on the clock from when the team leaves and returns to their home office, mileage, bubble wrapping, overtime, etc.) and the team went to work immediately. They wrapped and secured all my items in an efficient manner, despite my own lack of organization and we went to my new residence. These gentleman did an excellent job and everything went smoothly. I don't know if Mr Henehan went out of his way to make my experience pleasant because I commented to him about my wariness earlier, but I would use him and his team again. I would however, recommend to anyone using this type of service, to ask specifically about charges they don't quote you over the phone.