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Phone: 866-764-8101
Review Date:12/12/2018
Reviewed By: michllele12
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This company deserves Zero stars but it seems 1 star is as low as it will let me go. We used Prodigy Moving and Storage for our move from Iowa to California. Anything and everything went wrong with Prodigy Moving and Storage. To begin, they told us they would have 4 men packing up our 3 bedroom home. I started calling them the morning of the move when they were 45 minutes late. I called again when they were an hour and a half late. They rolled in almost 2 hours late for our move day with only 2 men. We had an entire house to pack! Bringing half the employees we were expecting and being 2 hours late put pressure on getting everything accomplished that day. My father and I had to pack with them ALL DAY! We ended up needing to split the house with them. They packed the 1st floor and my father and I packed the upstairs. We worked all day (WHEN WE WERE PAYING THEM TO DO IT). My father had brought with him boxes, multiple kinds of bubble wrap, packing tape, etc. because he wasn't sure what my husband and I had paid for when we picked a moving service. Thank God my dad brought all of those items because the Prodigy men RAN OUT OF PACKING MATERIAL and proceeded to use ALL of my fathers items he brought from home. They never left to buy more material but made me sign a piece of paper charging me for ADDITIONAL PACKING MATERIALS that we in-fact supplied by my own father!!! They told me if I didn't sign it they would not haul my items! I fought them on this explaining to them that it was our material and they said it would all balance out in the end bill but I knew that was not true and they did charge us for extra packing material they did not bring themselves!!!! I couldn't believe it! At the end of the night, the older gentleman approached my father and said, It's customary for you to tip us. My father and I were absolutely shocked by this being that we worked ALL DAY right along side them even though they were late and we were PAYING THEM TO PACK THE HOUSE! My father tipped them and said to me that it was better to tip the $40 because they had access to my belongings and we didn't want anything to go missing or be broken by mishandling them because they felt shorted or unappreciated. I was soo angry about this that they asked for a tip when they were late, ran out of material and came with not enough men that my father and I had to do HALF THE WORK! So my kind father who was sweating and working ALL DAY tipped the 2 men. I needed to head out for my evening shift before they completed the job. I left my dad there until they completed the work and once I got home, I inspected the 1st floor because thats the area they packed (Dad and I were upstairs packing all day). What I quickly discovered is that they failed to open MULTIPLE DRAWERS AND CABINETS! They left pots, pans, cleaning supplies, our broom and our VACCUM, and bathroom and kitchen rugs. How??? How???? How could they forget to open entire cabinets? I packed all the miscellaneous items that could fit in my car and GAVE AWAY THE REST because I literally had no more space in my vehicle! Now you would think it couldn't get much worse than all of that.... Once our items reached California, we quickly realized MANY MANY MANY ITEMS were either missing or damaged!! Including the only thing I had inherited from my grandmother a week before the move (Which was an antique and worth thousands of dollars = 0 ) Our white dining room chairs had black oil from the dollies on it, our office desk had a broken leg, our lamp shades were crumpled and hand black stains on them. There was broken glass from light bulbs because they were never wrapped and were floating around inside of boxes. Our pillows and blankets had dirt on them and it took me a little while to figure out why. I re-closed that box and found HUGE shoe prints walking across the top of multiple boxes. Who ever stacked our boxes in the truck, walked across them repeatedly and there was dirt all over the tops of our boxes that then dropped into our boxes and onto our bedding. Our master bedroom furniture had deep gouge marks in the wood where it scratched off chunks of paint and wood. We were missing all of our WELCOME mats and all of our TV mounts to mount them on the wall. Our Mattress had black oil on the sides of it and our guest mattress had its corners ripped. Our guest bed frame had been dropped and was cracked upon delivery as well. We wanted this major move to go smoothly. And we had such confidence that it would because the man who helped us with our quote over the phone was wonderful. We had planned so well with him and had gone over multiple times what was in our home, how big a truck we would need, how many men it would take to do this packing, what time to expect them to arrive and of course we had planned, agreed and okayed the budget ahead of time. Nothing went according to plan. Daniel was the gentleman who helped us prepare and he picked up my first call in regards to them being late that day. He did not however pick up a single call from me the rest of the day knowing that it was our move day!!! I called Daniel 12 times that day. Never once did he pick up or call to check in or confirm that everything went ACCORDING to our plan. We documented/ pictured our damaged items and we went on to make a claim with a 3rd party. I could not be more disappointed in how this process was handled and how we were made to feel through its entirety. I would not recommend this company to anyone! |
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