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Phone: 972-625-2225
Review Date:2/15/2013
Reviewed By: chrisf65
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I contracted this company to move me from Frisco, TX to Bradenton, FL. My house was already packed when the movers came, and all that was for them to do was to load, move and unload. The team showed up on time. However they did not bring a big enough truck and left some of my belongings behind. In addition, a number of items were damaged. Doug was proud of his packing of the truck, however not everything fit, and the items toward the rear were more or less thrown in. The team that moved me was good - they drove through to Bradenton and were there when they said they would be. They were professional and pleasant. After unloading, I inspected my belongings and made careful note of all damage including pictures and good-faith estimates of repair or replacement cost. I filed a detailed, itemized claim for my damage. I was told that the claim was out of the company's hands and would be resolved in 4-6 weeks. It took several weeks of asking (beyond the 6) before I finally got a resolution. What I received was a letter from the company's staff accountant dismissing most of my claim along with a check for roughly 20% of the damages. I responded with a detailed rebuttal and was told that it would be re-evaluated, this time by an outside company, and that I would have a response within a week. After 3 weeks I got a notice, again from the staff accountant, stating that the payout was fair and complete and that the file was closed. I asked repeatedly for the name of the outside company that adjusted my claim and never received any response, until today when I received an email from Doug stating Chirs (sic), I decline to provide you with any further information. The file is closed. In short, this company was ill-equipped to handle my job. They damaged several items including some antiques. They said they were not responsible for some items that were not specifically listed in the exclusions. They have not been honest in dealing with my claims. They have not responded in a timely manner. As a follow-up: After several weeks of attempting to resolve my claim directly with Doug, I filed a review on Google, at which point the company blocked display of reviews. I also filed a complaint with the BBB. After the Google review was filed, Doug contacted me, finally ready to work on a fair settlement. His condition was that he would settle with me AFTER I removed the Google review. I gave my word that I would remove it after he settled, but that it was too hard to get any response from him for me to remove the review up front. This company is extremely difficult to work with. In short, DOCUMENT EVERYTHING! |
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