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Phone: 317-353-8338
Review Date:7/24/2018
Reviewed By: njp2018
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Contracted Carrier would be an oxy moron for this company, based on not delivering the services they were contracted to provide. After receiving multiple apologies that our confirmed dates for pickup could not be met because drivers weren't scheduled on time, we had to accept that our Household goods would be packed on to a local truck then offloaded at a warehouse to wait for a truck then reloaded on another truck and delivered to another storage facility where it would be offloaded put in storage then reloaded for delivery to our final destination on or before our NLT Date of delivery. If you think this is what happened, you would be far from the truth. Received Scheduled pick up was delayed. They did pick up on the day, Late that day until 2200, I witnessed them break my wife's roll top desk and as they were loading some of the last Items around 2130, they broke a caster off a Table Saw. When asked about a claim at origin they just pushed my to customer service for the subcontracted, subcontracted carrier and they referred me to the destination company. We received many calls from different movers because our shipment was split at the Temporary Storage Warehouse at origin and delivered to the destination storage in multiple smaller deliveries separately. Upon receiving the information in an E-Mail to set up delivery, I used the online Tool and submitted my dated which were in line with my original request. We did not hear back within 24 hours as promised on the online submission tool. After 72 Hours of not hearing anything from interstate (Sub Contractor), I called the Destination Storage Company and tried to coordinate delivery on my requested dates. They were great at trying to meet my request. Interstate, called me back weeks after with more apologies that the overlooked my online request for weeks and did not schedule the delivery. Now that we are weeks past my online request the only dates that remain available are the No Later Than Date and the Day After, dates I will not be available for pickup, Leaving my Wife and Two Young Boys to execute. Thank You Sterns Forwarders for making this Move the Worst Move I have executed in my 22 year Military career, worst out of 14 Moves. Great Job not communicating, taking on too many jobs, not following up, not monitoring the online automated system you request your clients to use, and not meeting the requested terms of the contract. Let�s see how well the Claims Process goes for all my personal Belongings that I know some of which have been broken, who knows how much is broken. Apologies do not help my wife unpack the house, or help with the transition into a house and a town she has never lived in while I am 3000 Miles away because I still have to serve my country. What would help my wife is meeting delivery on the 3rd, 4th, 5th, or the 6th of August. |
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