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Phone: 540-649-1785
Review Date:7/6/2018
Reviewed By: worstevermover
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Nice guys; worst move experience ever. Started working with WB Movers over a month prior to the move of a family antique heirloom piano (they advertise piano moves): Prepaid in full. Made sure they were aware it was an 800 lb upright model that needed to come through front door, down 3 steps to a tricky slight corner and then straight down the hall. Requested (and was promised) a preview visit to make sure the piano would fit around the corner. Preview never happened; owner forgot. Day of move; pouring rain; piano sat in driveway in the driving rain, half covered. Once in the front door, I was given a thumbs-up the piano will make the corner, and they began. 2 hours later, piano wedged/stuck on the stairs and in a wall and the crew left to GET THEIR LIFT STRAPS! 2 more hours later, they returned, and took my piano back to storage. Numerous dings and scrapes and dents in the floor, the stairs, the walls, the baseboards And the piano. Poorly planned; unprepared; careless with property and piano; clueless endeavor. Their resolution? They knew a �guy� that could fix the damage to my house. I requested refund and repairs to ONLY walls; I would absorb floor damage, piano damage because it would cost thousands. They hand delivered a check of $250 for repairs if I would sign a waiver to never ask for any other compensation. Because I was requesting a refund and couldn�t sign, they took the check back and I have heard nothing since. It has been over a month; no refund, no repairs, no communication. Love your furniture? Buyer Beware!! Sad. |
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