Save time and money by using uMovers.com to connect with the best Pembroke Park moving companies. We offer the best and affordable local moving companies of Pembroke Park and serve you a list of Pembroke Park moving companies that offer free Pembroke Park Moving Quotes online
Get free QuotesWe hope that this will provide you the reviews and ratings of their services to consider when choosing the right moving company for your next move. If you feel differently, please feel free to post your reviews and ratings based on your moving experience with Smart Van Lines Llc. Write a Review for Smart Van Lines Llc
Phone: 954-376-7750
Review Date:6/12/2018
Reviewed By: dannielle
1
| Timeliness: | |
1 |
| Preparedness: | |
1 |
| Cautiousness: | |
1 |
| Efficiency: | |
1 |
| Professionalism: | |
1 |
| Comments: | ||
|
The service started out professional with many promises to keep dates of pick up and delivery from Nani an employee of the company. Then the pick up date with a time frame of 11:00 � 1:00pm and this time comes and goes with no phone call. From 1:00pm until 9:00pm at night every attempt goes un answered until about 9:30pm we finally get a response from Nani only to be told her supervisor is not answering her because it�s a holiday weekend. The next day after continued calls we get a response of we will be refunded the deposit and my daughters belonging will be picked up two days later than the original pick up date of Sunday they will now be there on Tuesday. Come to find out they sub contracted with another company (which we found out a week later) because they said our truck was over booked with other peoples things. Now her delivery date is still supposed to be the same per Nani. My daughters things are eventually picked up after a few different time changes and confusion between the dispatcher and Smart Van Lines promise of ONLY a 1 hour time frame, turns into a 3 hour window with new company. Which, usually is not a problem, but again we were promised one thing and received another. Then we call regarding the refund and this goes from Nani promising to be the point of contact to hanging up on us and not taking our phone calls regarding when we would receive the deposit back. Fast forward to Jonathan who seems like he does not know we are supposed to receive a refund and when ask do you keep that info in your system about customers state: �No we o not� so I let him know I had it in emails the communication from Nani and myself and the deposit. He then stated he would call me back and I waited a day with no call, which is common practice for them. Then call again and they state they will refund the $300.00 deposit, which they tried to only refund $150.00. It then take me an additional week after calling every day, which they would send me to voice mail, and having to call from different numbers to get them to take my calls to get my daughter her money owed of $150.00 with no the help of Alex. This took 2 weeks just to get them to get on the phone and give my daughter her additional money owed. This doesn�t even to begin to discuss the missed dates of delivery that took up to 2 weeks just to receive her belongs with dates stated and no one would call when the days and times passed for delivery. You would have to call every day just to see if they changed the days of delivery. Smart Van Lines is very unprofessional and misleading regarding the service they will provide you. When they say they will call you back it takes you calling them back to get any answers. The office and dispatch to not work together, and they have a poor system of pick up and delivery. Also, yes I do have all the emails of proof. I suggest if you hire this service you take at least 2 weeks of clothes, be prepared to buy a blow up bed, do not send your dogs crate down you will have to buy a new one. If you start a new job take those clothes with you as well, bring enough supplies for your home because you wont get them for a while. Also, make sure you have someone available to get your things when they finally do show up, because they are not to concerned at delivery with last minute showing up if you can now actually be home to open the door. |
||
