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Reviewed By: mj305
Since this company likes to hide it's negative comments, maybe this will be of help to someone. I signed up with this moving company True Value Movers to move my belongings from Miami, Fl. to Sunnyvale, Ca. which they came to pick up on February 27, 2018 which I paid them half plus a deposit to schedule my delivery and as of today May 31st I still have not received my belongings which was scheduled to arrive at the beginning of March. I have since had to file a police report, a complaint with the BBB who closed the case as unresolved since the movers kept giving me broken promises of delivery and I have sent numerous emails to the moving company. This has been a very difficult situation resulting in me losing my job due to not having my documentation for work which is with belongings, so I was let go. I was supposed to receive an update after I spoke with Detective Frederick of the North Miami Beach Police Department who contacted Crystal at True Value Movers about my case and they still refused to follow up with me as he instructed them to do. I was able to finally get a hold of the driver who delivered my belongings after going through my phone who let me know that they are unable to locate my things, that is why they didn’t ship my belongings. He was able to locate my things since he was the person that stored them which at that time I was told by the manager that there will be no additional charges due to the inconvenience and they will let me know once it ships. Since then I have followed up with emails requesting a delivery date and also for the compensation that they promised for going past the promised delivery time and at my surprise I was sent a bill. I was told that there wouldn’t be any extra charges. After losing my job and dealing with the stress this is not something I can even afford at this time, due to not being able to work since they failed to deliver my belongings in the first place and losing a lot more money than the bill itself. BE AWARE!!