Save time and money by using uMovers.com to connect with the best Sacramento moving companies. We offer the best and affordable local moving companies of Sacramento and serve you a list of Sacramento moving companies that offer free Sacramento Moving Quotes online
Get free QuotesWe hope that this will provide you the reviews and ratings of their services to consider when choosing the right moving company for your next move. If you feel differently, please feel free to post your reviews and ratings based on your moving experience with Unified Van Lines. Write a Review for Unified Van Lines
Phone: 855-526-7626
Review Date:5/13/2018
Reviewed By: bjorn
1
| Timeliness: | |
1 |
| Preparedness: | |
1 |
| Cautiousness: | |
1 |
| Efficiency: | |
1 |
| Professionalism: | |
1 |
| Comments: | ||
|
ZERO CUSTOMER SERVICE! Horrible experience and still ongoing. I spoke to Gordon G. about my moving from San Francisco to Seattle I told him by e-mail and by phone very clearly that I wanted a final quote without hidden extra fees or anything else. False estimate: On pick-up date I immediately called Gordon G. because on the contract given to me be the pick-up guys it said I had to pay additional fees (besides the quote) for delivery, so by phone he assures me that it�s only a standard contract but the head-mover would modify that as agreed, he confirms me not to worry and that everything has been taken care of. The day after Mr. Gordon G. sends me an e-mail saying (and I quote): �I had no idea we charged clients moving out of storage..unfortunately the charge will apply..i do apologize..� � this is from a a Sales person, NOT AWARE of what their charges are and services? To add the pick-up guys demanded a Cash tip otherwise they wouldn�t pick-up. I Made a complaint to a supervisor Mr. Tony R. and he replied: �At this moment there is no discount available due to the fact that the charges that were applied are legitimate to the labor entailed and in the contract.� � his making it sound like all the money I paid is going for labor therefore there is no profit from the company therefore no possibility to refund or credit. I pointed out as well that I didn�t even get an apology from him� he replied:�oh yea my apologies�� The invoice was sent by a Linda A., I replied to her e-mail start February 2018 with several questions in regard (the invoice charged me packing fees even though no packing took place)� NO REPLY� I finally got a reply from her in May 2018 and I quote: �PAY YOUR PICK UP PAYMENT !!!!!!!!!!!!!!� � no customer service, no courtesy as �Dear customer etc. no further replies from her. I spoke to Shada W. regarding my invoice, she sent me the wrong invoice and never replied to my e-mails, when I finally got a hold on her she kept promising to look into it and call me back� NEVER HEARD BACK. I called and got a hold on Ben M., I told him about my invoice problem and let him know I had receipts of payment for the 3 month storage I used� NO KNOWLEDGE of it, he would call me back� NO CALL BACK, NEVER HAPPEN. I called Dispatch and wanted to make sure my delivery date was set for the 17th of May, apparently it was set for the 7th, and the guy (whom didn�t want to identify himself) told me he would call back in about 30min because his supervisor was in a meeting� NEVER HAPPEN� when I called the following week (because it seems like no one works Friday through Monday included) the same guy answered and told me he said that 30min were referred to a Customer service rep. calling me back not him (his dispatch)� EITHER VERSIONS, A CALL BACK NEVER HAPPEN. I called several time everyday leaving a phone massage on every option they had, requested call backs from their website and� NEVER GOT CALLED BACK. I got a hold on them a few times by insisting on calling several times a day but with the same answer �I don�t know, we will call you back� NEVER HAPPEN. They were hugely good in answering the phone when I was getting the estimate but after the pick-up ZERO CUSTOMER SERVICE. It makes me think like it�s a Family run Broker company where people works Tuesday to Thursday and only a certain amount of hours and thats it, no much care for the customer once the contract has been signed. Sloppy service if ANY and very little if NO contact. I�m supposed to have my belongings delivered on the 17th of May 2018 and I have been calling them for the past 2 month and yet NO ONE KNOWS ANYTHING, NO CALLS BACK ETC. I have 3 different invoices and no replies. The US. department of transportation have revoked their license to operate and is currently investigating after many bad reviews and complaints and apparently FAKE good reviews paid for. Some of the complaints in BBB reports theft, and some a huge amount of broken items. Please be aware. |
||