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Phone: 201-340-2474
Review Date:7/2/2012
Reviewed By: thedame
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StarCity guaranteed that they could disassemble and reassemble oversized leather furniture. On moving day, only the supervisor spoke English. I wasn't concerned at first because everything seemed to be going fine. When it was time to move the sofa, I made sure that explained AGAIN to the supervisor that the sofa had to be disassembled in order to move it because it would not fit in the door. He said he understood and I left him and his two crew members in what I thought was a discussion on how to take care of the task. By this time, more than half my furniture was on an open truck downstairs. At this point, I decided to go down and watch the truck while I waited for them to bring down my sofa. It was taking so long that I went back to the apartment only to find that my sofa was wedged in the doorway and that no one attempted to disassemble it and they finally had to admit that they DID NOT know how. I later realized that they ruined my leather sofa because they left so quickly after everything was delivered. I contacted StarCity and sent them photos of the damages. They would not return my calls to discuss repairs. I ended up suing them and won. Now they won't pay the judgment. |
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