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Phone: 508-543-0052
Review Date:9/20/2011
Reviewed By: rayvenirl
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I used competitive relocation for my move about a year ago and I had such a positive experience I decided to use them again for my latest move. I know now I will never use them again. This is what happened on the day of my move; They arrived 3 hours 45 minutes later than scheduled. One mover was clearly inexperienced and unable to keep pace during the move. He was overheard being given instructions: �When we lift boxes, this is how we lift them.� and �We always put boxes in the truck first.� His colleague also asked several times if he �was going to make it.� I thought I had hired professional movers! Repeated observations were made of movers making trips with only 1 hand full, carrying for instance, a lamp and this really hindered progress. We pleaded with them to pick up the pace but got nowhere. 5 phone calls and 3 text messages were made to Competitive Relocations. None were answered or returned. Two items were damaged during the move including an antique dresser that had been in my family for 120 years. An additional item was forgotten on the street and left behind in Fenway. I had to retrieve it personally. I was quoted 4 hours for my move. With my help and my boyfriend the job took 8 hours!!!! Competitive Relocations estimates were wildly inaccurate and their men were just not motivated or able to keep pace. Competitive Relocation told me I was financially responsible for the extra hours and demanded $540 extra on top of the $324 I had already paid them for this horrible service! We didn't have this kind of money in our pockets so Lindsey (the owner of Competitive Relocation) told us her men would follow us to an ATM and Lindsey told us if we didn't pay she would call the cops. In hindsight we probably should have let her do that. Eventually we came to an agreement with her that she would give us 24hours to pay but she refused to give us any kind of discount despite bringing to her attention all the items listed above. The next day Lamar called me demanding payment again and also saying they wanted a cardboard box back because it was worth $160. We kept the box for a full week for them to collect but they never did. Competitive Relocation continued to harass me for payment threatening legal action over the next 48 hours. We ended up paying 2 days after the move for fear of being pursued legally. I submitted an insurance claim with Competitive Relocation (per our contract) for damages to my sofa and my antique dresser but they never responded. I submitted a complaint with the better business bureau who sent 2 letters asking for their response and they failed to respond to that too. It was a nightmare move that cost me $864 and left me with costly furniture repair bills. I tell all my friends now that I'll never use Competitive Relocation again and I hope for your sake you don't either. |
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