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Phone: 866-705-9450
Review Date:7/20/2016
Reviewed By: thomasbeach
5
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My wife and I want to thank Pioneer Moving Group for the outstanding service your company provided in moving our household possessions from Columbia, MD, to a storage facility in Ashland, MA. This exceptional service started with a call from my coordinator, who provided a precise cost estimate for the move. On the day the move began, a crew arrived at our house at exactly the time promised and began loading the truck. The team was very friendly and willing to discuss our concerns about various aspects of the move. They did a masterful job of packing the truck to maximize the use of space. Late in the afternoon, after a day of intermittent rain and drizzle, it began to rain heavily; however, the crew kept working valiantly as the driveway and metal ramp into the truck was soaked but made sure not to have any of my items wet. The last item to go on the truck was the grand piano, with them taking the lead in how to disassemble the piano and wrap it to protect it from damage during transit. I was amazed at his knowledge of how to prepare the piano for shipment (compared with other piano movers who had moved the piano previously). The evening before delivery, I spoke with them to make certain they had arrived in the area of Ashland, MA. At that point, we discussed the impending huge storm that was predicted to arrive the next morning and how the crew could unload our possessions as early as possible so as to avoid the storm. At 5:00 a.m we had a phone conversation about the probability that we could gain access to the storage facility by 6:00 a.m. They arrived with the truck at about 6:30 a.m. and fortunately, I was able to successfully enter the code and gain access to the storage units. The main 10' x 30' storage unit we had reserved was unfortunately on the opposite side of the facility from the main gate. This required them to drive the moving van down a long corridor of storage units and around two sharp turns. At first I was convinced that there was no way that they could make the turns required with this very large van, but after several minutes of skillful movements of the truck, they somehow made the last turn and was able to drive right up to the storage unit! I provided the detail in the foregoing description in order to illustrate the extent to which the employees of Pioneer Moving Group impressed us from beginning to end with the highest level of customer service imaginable. I would recommend your company to any and all who might be considering a future move. Thanks so much to everyone at Pioneer Moving Group for a job extremely well done! |
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