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Phone: 646-652-6479
Review Date:7/7/2011
Reviewed By: mbachman
5
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5 |
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5 |
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5 |
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5 |
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5 |
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I spoke to Stan on 3/15/11 and booked our truck for 4/9/11 or 4/10/11 and both dates had a very specific time frame for elevator usage, between 8am and 12pm on the 9th and 11am and 3pm on the 10th. Their driver called on the 7th and advised me it would be the 9th at 8am. Time showed up on time on the 9th, however, he showed up in a semi truck which was about 75 feet long and way too big to get anywhere near our building so they had to rent a Penske truck in order to do the pick-up. We were not sure during the booking process whether or not the tractor would be able to access and were told up front of the fees associated with the rental ($250.00 based on our weight) and we called the dispatching department to see if they could help out in any way with the price considering we had never moved with a large truck and actually did the move ourselves with a haul truck when we moved in a year and a half ago. The dispatcher, Neil was terrific and told us to take $50.00 off of the shuttle charge considering the weight was so minimal. We really appreciated that even though they did not have to help out, they did anyway. Timothy was so professional and polite, it only took him and Peter 3 hours to wrap and load everything. Delivery was quick at 3 days and nothing at all was damaged and the only additional charges was for the shuttle. Very happy customer and we were asked to post a review regardless of how the move went. we are happy to say it was awesome. |
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