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Reviewed By: sls1
Absolutely HORRIBLE customer service. I reserved 4 helpers for 2 hours, confirmed it with the owner. Only 2 helpers showed up and they were late. The owner then said he would refund half my money the following Monday, but didn't. I followed up with him 2 weeks later. He texted (couldn't even call) that he was out of town and would check on it on Tuesday and get back to me. He didn't. I contacted him again. He said he sent a check out, but didn't. 2 weeks later, I contacted him again. He claimed that I was not able to find it in the mail, even though I have USPS informed delivery. He complained about a bad review I left on movinghelp.com then later said my review didn't matter because it was 1 out of 100. If it didn't matter then why complain about it? He called the situation retarded and proceeded to curse at me with the F word. Yes, this is the owner of the business doing all of this. I informed him that I would be submitting a complaint to the BBB. He said he didn't care about the BBB. When he finally did get around to sending a check, it was for less than half of what I paid. The owner of this company is NOT a man of his word. Please be sure to check all of the reviews online -- you will find other reviews complaining about the same things that are in my complaint. There are way too many moving companies out there to put up with the headache this company and it's owner cause.