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Public Review for Public Moving Services

  Public Moving Services
  7706 Waterford Square Drive
  Charlotte, NC  28226  Phone: 844-563-9255

Review Date: 8/3/2017
Reviewed By: micetro23
 

Overall Rating:



1 Stars
1  

 
   Timeliness: 3
   Preparedness: 1
   Cautiousness: 1
   Efficiency: 1
   Professionalism: 1



Comments:
This was a horrible moving service experience! Please stay away from this company! They have competitive ratings, however their customer service is non existent and even though I paid for them to move, pack, unpack, and re-assemble furniture, I received less than half of those services. They did a reasonable job at loading, but after that it went all down hill. The truck driver wanted to charge more since he didn't want to drive down our new residential street with his big rig and then wanted to charge us over $1,000.00 to put it in a smaller vehicle and come back later. Then after my husband convinced him that he could make it, which he was able to, then found out it was only him. There were not other moving guys with him to help him unload. He called the "other" guy and that guy said he wasn't coming due to bad weather. So, I had to have my parents pick up my kids and watch them while my husband and I unloaded and unwrap all of our stuff with the one guy. Some of our stuff was broken too. To top things off I have been trying for over a month now to speak with an actual person and finally when I did get someone (a manager) she said I would have to do a claim that would take 2 to 3 months to even be reviewed! She said that since I had already everything in full I could not do anything else but do a claim. I would not have been able to have gotten my stuff off of the truck if I didn't pay the man. So, her noting this was just crazy to say the least. I have a 7 year old and a 18 month old. Plus work form home. I had to have my stuff and not wait over a month to speak with a representative before getting my stuff. I am very disappointed since I paid extra for something I did not even get. Stay away from this company!


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